{"id":2444,"date":"2025-12-03T11:55:14","date_gmt":"2025-12-03T11:55:14","guid":{"rendered":"https:\/\/www.designdental.co.uk\/puma\/?page_id=2444"},"modified":"2026-10-30T15:15:20","modified_gmt":"2026-10-30T15:15:20","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.designdental.co.uk\/puma\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At 199 Dental, we aim to ensure every patient has a positive experience.<br>Complaints are taken seriously, and we see them as opportunities to improve our service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Approach<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complaints are handled fairly and promptly, with updates provided throughout.<\/li>\n\n\n\n<li>We aim to resolve complaints within&nbsp;<strong>20 days<\/strong>&nbsp;of receipt.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Make a Complaint<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>You can complain:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In Person<\/strong><\/li>\n\n\n\n<li><strong>By Phone<\/strong>: <a href=\"tel:01418466374\">0141 846 6374\u00a0<\/a><\/li>\n\n\n\n<li><strong>In Writing<\/strong>&nbsp;to: <strong>The Practice Manager<\/strong> 199 Bath Street, Glasgow, G2 4HU<br><strong>Email<\/strong>: pm@199dental.co.uk<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Happens Next?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints made in person or by phone will be listened to, and you may speak with the Practice Manager.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If unavailable, staff will take details and pass them on. Written complaints will be forwarded to the Practice Manager. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints about clinical care are typically referred to your dentist. We will confirm decisions in writing following our investigation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If You\u2019re Not Satisfied<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can escalate complaints to the relevant authority:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NHS Treatment Complaints<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NHS Greater Glasgow and Clyde<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5th Floor, Tara House, 46 Bath St<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Glasgow, G2 1HJ<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tel:<\/strong>\u00a0<a href=\"tel:08453000831\">0845 3000 831<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Private Treatment Complaints<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dental Complaints Service<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tel:<\/strong>&nbsp;0845 612 0540<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong>&nbsp;info@dentalcomplaints.org.uk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At 199 Dental, we aim to ensure every patient has a positive experience.Complaints are taken seriously, and we see them as opportunities to improve our service. Our Approach How to Make a Complaint You can complain: What Happens Next? Complaints made in person or by phone will be listened to, and you may speak with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2444","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"At 199 Dental, we aim to ensure every patient has a positive experience.Complaints are taken seriously, and we see them as opportunities to improve our service. Our Approach Complaints are handled fairly and promptly, with updates provided throughout. We aim to resolve complaints within 20 days of receipt. 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