COMPLAINTS POLICY

At 199 Dental, we aim to ensure every patient has a positive experience.
Complaints are taken seriously, and we see them as opportunities to improve our service.

Our Approach

• Complaints are handled fairly and promptly, with updates provided throughout.
• We aim to resolve complaints within 20 days of receipt.

How to Make a Complaint

You can complain:

• In Person
• By Phone: 0141 846 6374 
• In Writing to: The Practice Manager 199 Bath Street, Glasgow, G2 4HU
  Email: pm@199dental.co.uk

What Happens Next?

Complaints made in person or by phone will be listened to, and you may speak with the Practice Manager.

If unavailable, staff will take details and pass them on. Written complaints will be forwarded to the Practice Manager.

Complaints about clinical care are typically referred to your dentist. We will confirm decisions in writing following our investigation.

If You’re Not Satisfied

You can escalate complaints to the relevant authority:

NHS Treatment Complaints

NHS Greater Glasgow and Clyde

5th Floor, Tara House, 46 Bath St

Glasgow, G2 1HJ

Tel: 0845 3000 831

Private Treatment Complaints

Dental Complaints Service

Tel: 0845 612 0540

Email: info@dentalcomplaints.org.uk